FAQ
✨ GENERAL
What is this website?
We are Lumeeza — a brand that believes light is more than illumination, it’s emotion.
You can learn more about us here: About Us
💡 PRODUCTS
How do I know the product quality?
Each product includes reviews and ratings from real customers.
Scroll down to the product page to read experiences and share your own!
🚚 SHIPPING
What destinations do you ship to?
We ship worldwide — wherever the vibe takes you. 🌍
How much does shipping cost?
Most of our products include free shipping.
You can read more details here: Shipping Policy
How long does order processing take?
Processing typically takes 2-4 business days, followed by shipping times that vary by destination.
Full details here: Shipping Policy
Where is my package?
Once your order ships, you’ll receive an email with a tracking number.
You can also track your order here: Track My Order
I ordered multiple items, will they arrive together?
Sometimes items ship separately from different warehouses.
Don’t worry — they’re all on their way and may arrive a few days apart.
🔄 RETURNS & REFUNDS
Can I return an item?
Yes! You can return unused products within 30 days of delivery.
Please review our full Refund Policy for more details.
💳 PAYMENTS
Is my payment information safe?
Absolutely. All transactions are encrypted and protected — your data is never shared with third parties.
Thank you for choosing Lumeeza — where every light tells a story. ✨